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Returns & Refunds

Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to us within 14 days of receipt.

Subject to the following conditions:


  • Returned carriage paid.
  • Received in a resalable condition.
  • Returned unused in their original condition in order to secure a refund.
  • Returned complete with all packaging in good condition.
  • Items returned after 14 days from receipt may be subject to a restocking charge of not less than 20%. This does not affect your statutory rights.
  • Returns are to be accompanied by the senders name and address, account number, order reference number and reason for return. Please help us to help you.
  • We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc. You may require it on the event of a claim with your carrier.

You must obtain a Returns Authorisation Number before returning any goods. Please contact our Customer Service Department for this.

Ecopart is not responsible for any labour charges incurred during fitment or removal of allegedly faulty/incorrectly supplied parts.

Shortages & Damage

Please advise our Customer Service Department of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.