Frequently Asked Questions
YES all items shown on the website are currently in stock as our system updates all stock levels in real time.
We offer several delivery options if you live in N.Ireland, UK Mainland or Worldwide. Our charges can be found in our Delivery FAQ page.
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card (VISA, Carte Bleue, Carte Bancaire), which are all processed by PayPal, so there is no need to setup a Paypal account. We can also do cash on collection if you prefer.
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, or any other details cannot be read by any third party. Credit card payments will also be verified through Paypals procedure.
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (paypal e-cheque) are sent out on the day we receive the cleared payment.
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact us to check whether we received your order.
VAT stands for “Value Added Tax”, which is an indirect sales tax. If you live in the European Union (but outside of Germany) and are exempt from VAT, then you can fill in your VAT-ID (VAT No.) into the appropriate field of your account. You need to be registered as a business customer in order to be able to use this option. Before finalizing the order process the German VAT will be deducted from the sales price to avoid double taxation. Please make sure that you are actually exempted from VAT for purchases in the EU before you fill in your tax ID, otherwise please ignore the optional field for the VAT-ID.
Please check our warranty page for more information. We accept returns on all items for whatever reason you have. Please call us and we will arrange a RMA and provide you with return details.